![]() Examine the adapter and power cord for physical damageĢ. (Click on the blue letters to get more details about each step)ġ. If the computer does not start, the LED lights do not glow, and the display is black, you can perform one or more of the following actions to resolve the no power issue: In the meantime, you perform the below steps: What is the product number of this computer? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.). Is there a light on the power button, keyboard and/or the charger port? To provide an accurate solution, I'll need a few more details: It is always a privilege to work with tech-savvy customers like you. It is amazing to see how technically competent you are. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.Īs I understand the computer is not turning on or is displaying only a black screen and the battery isn't charging either,įirst off, Hats off to you for a job well done as you have tried the basic troubleshooting steps and checked settings on the unit, before posting the query in the HP forums. Hi to the HP Forums I would like to take a moment and thank you for using this forum, it is a great place to find answers.
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